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Privacy Policy
At LifeMemoryVideos.com we value the privacy and confidentiality of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information that we gather through our website and during the provision of our video production services. By accessing our website or utilizing our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our website or services.

There are many different ways you can use our services – to share information, to communicate with other people or to create new content. When you share information with us, for example by creating a Life Memory Videos (“LMV”) Account, we can make those services even better – to show you more relevant questions, to help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. Our Privacy Policy explains: • What information we collect and why we collect it. • How we use that information. • The choices we offer, including how to access and update information. Your privacy matters to LMV so please do take the time to get to know our practices – and if you have any questions contact us.

Information Collection:

We collect information to provide better services to all of our users. We collect information in two ways:
  • Information you give us. For example, many of our services require you to sign up for a LMV Account. When you do, we’ll ask for personal information, like your name, email address, telephone number or credit card.
  • Information we get from your use of our services. We may collect information about the services that you use and how you use them, like when you visit a website that uses our advertising services or you view and interact with our ads and content. This information includes:
  • Device information. We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). LMV may associate your device identifiers or phone number with your LMV Account.
  • Log information. When you use our services or view content provided by LMV, we may automatically collect and store certain information in server logs. This may include: Details of how you used our service, such as questions you replied to. Telephony log information like your phone number, calling- party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls. Internet protocol address. Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL. Cookies that may uniquely identify your browser or your LMV Account.
  • Location information. When you use a location-enabled LMV service, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.
  • Unique application numbers. Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to LMV when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
  • Local storage. We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
  • Cookies and anonymous identifiers. We use various technologies to collect and store information when you visit a LMV service, and this may include sending one or more cookies or anonymous identifiers to your device. We also use cookies and anonymous identifiers when you interact with services we offer to our partners, such as advertising services or LMV features that may appear on other sites.
  • Project Details: Information about the video production project, including project requirements, creative ideas, and related content.
  • Website Usage Data: We may collect non-personal information such as IP addresses, browser type, referring pages, and timestamps for website analytics purposes.

Information Use:

We use the collected information for the following purposes:
  • To provide and manage video production services as per the client’s requirements.
  • To communicate with clients about their projects, updates, and other relevant information.
  • To process payments and invoices for services rendered.
  • To improve our website and services, including analyzing website usage data for marketing and performance enhancement.
  • To comply with legal and regulatory obligations.

Information Sharing:

We do not sell, trade, or rent personal information to third parties for marketing purposes. However, we may share personal information in the following circumstances:

  • With third-party service providers involved in the video production process, strictly for the purpose of completing the project.
  • With legal authorities or regulators in response to a valid and enforceable request, or to comply with legal obligations.

Data Security:

We take data security seriously and implement reasonable measures to safeguard personal information from unauthorized access, disclosure, or alteration. However, please be aware that no data transmission over the internet or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention:

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the purpose is fulfilled, we will securely dispose of or anonymize the data.

Transparency and choice:

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. To request that we delete your data, please email us.

Information you share:

Many of our services let you share information with others. Our services provide you with different options on sharing and removing your content.

Accessing and updating your personal information:

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup
tapes). Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Information we share:

We do not share personal information with companies, organizations and individuals outside of LMV unless one of the following circumstances apply:

  • With your consent. We will share personal information with companies, organizations or individuals outside of LMV when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
  • For external processing. We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
  • For legal reasons. We will share personal information with companies, organizations or individuals outside of LMV if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

a. Meet any applicable law, regulation, legal process or enforceable governmental request.

b. Enforce applicable Terms of Service, including investigation of potential violations.

c. Detect, prevent, or otherwise address fraud, security or technical issues.

d. Protect against harm to the rights, property or safety of LMV, our users or the public as required or permitted by law.

We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services. If LMV is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Information security:

We work hard to protect LMV and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular, we encrypt many of our services using SSL. We also review our information collection, storage and processing practices, to guard against unauthorized access to systems.

Application:

Our Privacy Policy applies to all of the services offered by Life Memory Videos, Inc. and its affiliates, including services offered on other sites, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy. Our Privacy Policy does not apply to services offered by other companies or individuals, sites that may include LMV services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

Enforcement:

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Your Rights:

As a user of our services, you have certain rights regarding your personal information. These rights include the right to access, update, correct, or delete your personal information. If you wish to exercise any of these rights or have any questions about your data, please contact us using the information provided in Section 8.

Cookies and Tracking Technologies:

We may use cookies and similar tracking technologies on our website to enhance user experience, track website usage patterns, and collect information about visitors. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

Changes:

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at: LifeMemoryVideo.com, 21122 Winding Brook Sq, Ashburn, VA, 20147. 703-585-7746

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