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Refund Policy

Effective Date: September 2023

Thank you for shopping at LifeMemoryVideos.com

We aim to provide you with the best online shopping experience. However, if you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below for more information on how to initiate a refund.

Refund percentages relate to the completion percentage of your production. For example, if you your halfway through the production process and wish to discontinue, you may be eligible for upto 50% refund. 

Eligibility for Refunds:

1.1 Products Eligible for Refund: Most physical and non-physical products available on our website are eligible for a refund, subject to certain exceptions as outlined in Section 2.

1.2 Refund Timeframe: You may request a refund within 30 days from the date of purchase.

Non-Refundable Items:

2.1 Downloadable or Digital Products: We cannot process refunds for downloadable or digital products once the download link or access to the product has been provided.

2.2 Gift Cards: Gift cards purchased from our website are non-refundable.

2.3 Perishable Goods: Perishable goods, such as food items or flowers, are not eligible for refunds.

2.4 Customized or Personalized Products: Products that have been customized or personalized specifically for you cannot be refunded.

How to Request a Refund:

To initiate a refund, please follow these steps:

3.1 Contact Customer Support: Reach out to our customer support team via email at kurt@lifememoryvideos.com or through the contact page on our website.

3.2 Provide Necessary Information: To process your refund request, please provide your order number, the product name, and a detailed explanation of why you are requesting a refund.

3.3 Return of Physical Products (if applicable): In some cases, if a physical product is eligible for a refund, you may need to return the product to us in its original packaging. Our customer support team will guide you through the return process.

Refund Process:

4.1 Refund Approval: Once we receive your refund request and confirm its eligibility, we will notify you of the approval or rejection of your refund.

4.2 Refund Method: If your refund is approved, we will process the refund back to the original payment method used during the purchase. The refund processing time may vary based on your payment provider’s policies.

Late or Missing Refunds:

If you haven’t received your refund within a reasonable time, please take the following steps:

5.1 Check Bank Account: First, double-check your bank account to ensure the refund hasn’t been credited.

5.2 Contact Customer Support: If the refund is still not received, contact our customer support team for further assistance.

Changes to the Refund Policy:

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

Please make sure to read and understand our refund policy before making any purchase. If you have any questions or concerns regarding this policy, please don’t hesitate to contact our customer support team.

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